The Benefits of ISO 20000 Certification

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ISO 20000 certification can help your organization become compliant with the most respected international standard for IT service management (ITSM)..

Ensuring high-quality service is essential for any organization or manufacturer, and IT services companies are not an exception. Customers never tolerate inefficiency or delayed responses to inquiries, and ISO 20000 certification will help your organization stay customer oriented. Certification will ensure your IT service organization has the skills to run processes smoothly, and that your organization complies with the globally-acclaimed standard of ITSM. The process of certification seems hard, but professional ISO 20000 consultants from reputed consultant agencies are trained to smooth over any difficulties, and they are ready to help. They can run an internal audit before the certification audit, effectively evaluating processes and identifying any errors or lag in your ITSM.  Internal audits will prepare your organization for the certification by pointing out existing nonconformities and helping to resolve them.


Certifying your organization with the ISO 20000 standard will benefit your business in some surprising ways:

Enhances Competitiveness 

Getting certified will boost your organization’s competitive advantage in the industry. Also, certification with this international standard will enhance your organization’s reputation and allow global recognition. Following certification, your organization will gain the reputation of a high-quality service provider, and more partners or suppliers from across the world will seek to make an alliance with your organization. 

Opens Up Opportunities for Other Certifications 

The ISO 20000 standard applies to all IT-based service organizations, including healthcare organizations, educational centers, research and development centers, and aerospace organizations. Each type of organization listed has its own distinct international standard to achieve, such as the ISO 13485 standard for the quality assurance of medical supplies, or the AS 9100 standard for high-quality aerospace operations. Getting ISO 20000 certified will make an organization competent and eligible for certification in other ISO standards.

Effectively Satisfies Customers 

Like suppliers, clients or customers will seek your services because they know you are ISO 20000 certified, therefore, you can assure the safety and security of their data. Getting ISO certified will make your processes and service delivery more effective and well-defined, while simultaneously fulfilling the requirements of the standard. This will also lead to improvement of service efficiency and the faster delivery of services. With these added benefits, your company will gain a loyal customer base.  

Distinguishes the Company

Being compliant with ISO 20000 will distinguish your business. When comparing IT services processes with other organizations, there will be a clear difference in quality levels. Continual improvement in services and processes is key, therefore a regular internal audit must be instituted. These audits will recheck and re-evaluate processes with the help of internal auditors, ensuring that every process is continuously compliant with the standard. This will help to keep your organization at peak performance efficiency. 

Final Takeaway

There are many benefits associated with the ISO 20000 standard, and this article covers only a few of them.  Get assistance from professional ISO 20000 consultants to help prepare your company for the certification audit. They will examine all data processing systems and IT solutions, and help your management adopt the best practices and implement an effective ITSM.

Also Read: How to Structure Documentation for ISO 20000 Certification

Location: United States

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