Compliancehelp Consulting, LLC

ISO 20000 certification helps businesses stand out by committing them to best practices and delivering improved IT services. By placing more of an emphasis on quality assurance services , this standard provides solutions to IT service management (ITSM) tasks and ensures the best practices are being used to deliver services efficiently. The implementation of ISO 20000 in IT organizations also builds employee confidence, encouraging them to perform well and deliver high-quality services.  Organizations who are ISO 20000 certified have reported the following advantages: Increased client trust with services and products, Improved product and service quality , Reduced business risks. These inherent implementation benefits have assisted hundreds of businesses to improve their services and fulfill every client requirement. The following aspects have been explained by ISO 20000 consultants and show how businesses understand the effectiveness of IT service management...

ISO 9001 certification can be difficult to achieve, therefore, effectively preparing the quality management system or QMS for certification will ensure the process goes smoothly. Preparations should follow the guidelines found in the ISO 9001 standard, including the eight principles that must be met to gain quality assurance certification . Preparing for the certification audit is very important, and this article focuses on four key questions that external auditors are likely to ask, with corresponding answers that could be used. 1. Has a framework for setting quality objectives in the quality policy been included? This is a vital aspect of certification that must be checked by the internal auditors. A framework consists of a small process that provides an understanding of what will happen with certification.  A sample answer could be: A. We set out annual quality objectives and measure our performance against those objectives. B. We have a five/ten-year rol...